🔁 Return Eligibility
You may return most physical products within 30 days of delivery, provided the following conditions are met:
- The item is unused, in original condition, and includes all original packaging and accessories.
- A proof of purchase (order number or receipt) is provided.
- The product was not marked as Final Sale or custom-modified.
💸 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days to your original payment method.
- Shipping fees are non-refundable, unless the return is due to our error (e.g., defective or wrong item sent).
- If item shows signs of use or damage, partial refunds may apply.
🚚 Return Process
- Request Return Authorization
Email us within 30 days of delivery with your order number and reason for return. - Pack the Item Securely
Use original packaging when possible. Clearly mark your Return Authorization number on the label. - Ship It to Our Warehouse
Return shipping is the responsibility of the customer unless the product was defective or incorrect.
We recommend using a tracked shipping method. We are not responsible for lost or undelivered return shipments.
⚙️ Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of receipt at support. We will arrange for a prompt replacement or refund at no cost to you.
🔄 Exchanges
We do not offer direct product-for-product exchanges. If you’d like a different item, simply return the original and place a new order.
📬 Contact Us
If you have any questions regarding this policy, email our support team.
We’re here to ensure your gear — and your experience — meet the highest expectations.